ICBC approved counselling · British Columbia
There is room to feel like yourself again.
A motor vehicle accident can change more than your routine. We offer compassionate, professional counselling to help you navigate what comes next — with ICBC coverage making the first step simpler.
At IOLITE WELLNESS, we provide compassionate, professional counselling to help you navigate the psychological aftermath of a crash. Best of all, ICBC covers your pre-authorized counselling sessions so you can focus entirely on your recovery without financial stress.
Your ICBC Counselling Benefits
Navigating insurance can be confusing, but securing mental health support shouldn't be. Here is what you need to know about your coverage:
Pre-Authorized Sessions
12 Counselling Sessions automatically approved within the first 12 weeks of your accident date.
No Doctor’s Referral Needed
You do not need a GP note to start your first 12 sessions.
Direct Billing
We bill ICBC directly. In most cases, there is $0 out-of-pocket cost to you.
Extended Care
If you need more than 12 sessions, we will handle the paperwork to request an extension from your ICBC claims adjuster.
Note: If your accident occurred more than 12 weeks ago, or if you have already used your initial 12 sessions elsewhere, we can still submit a request to ICBC to get your therapy approved.
Common Signs You Might Benefit from Post-Accident Counselling
Trauma and stress manifest differently for everyone. You might find yourself dealing with:
- Driving Anxiety: Hyper-vigilance, fear of being a passenger, struggling to drive, or avoiding the accident location.
- Emotional Turbulence: Flashbacks of the crash, sudden mood swings, irritability, or feelings of sadness.
- Physical Symptoms of Stress: Chronic pain exacerbation, tension headaches, or panic attacks
- Disrupted Sleep: Insomnia, nightmares, or waking up feeling exhausted.
- Loss of Normalcy: Difficulty returning to work, school, or enjoying social activities.
We use evidence-based approaches, such as Cognitive Behavioral Therapy (CBT), and trauma-informed care, to help you regain your confidence and peace of mind.
How to Get Started (3 Simple Steps)
We make the onboarding process as seamless as possible so you can start healing right away.
Gather Your Details
Before your first appointment, make sure you have:
• Your ICBC Claim Number
• The Date of the Accident
• Your ICBC Claims Adjuster’s name and contact info (if available)
Book Your Intake Session
Schedule an initial "ICBC Counselling Intake" through our online booking portal or by calling our office. We offer both in-person and virtual (telehealth) sessions to accommodate your comfort level.
Show Up and Heal
We will validate your claim number and handle all the direct billing paperwork behind the scenes. Your only job is to show up to the sessions and focus on your wellness.
We will validate your claim number and handle all the direct billing paperwork behind the scenes. Your only job is to show up to the sessions and focus on your wellness.
Frequently Asked Questions
Do I have to pay anything out of pocket?
ICBC funds counselling at a standard rate. At IOLITE WELLNESS, we fully absorb the cost, meaning sessions are 100% free to you. Please contact us to confirm your specific coverage.
Can I do my sessions online?
Yes! ICBC fully covers virtual counselling. This is a great option if you are experiencing severe driving anxiety or dealing with physical injuries that make traveling to the session difficult.
What if my 12 weeks are almost up?
If you start your sessions within 12 weeks of the accident, you can use your 12 sessions. If you need support beyond the 12-week mark, your counsellor can submit a treatment plan to ICBC to request funding for additional sessions where appropriate.
Get in Touch
Reach out today to book your free consultation, ask questions, and explore affordable options designed to meet your circumstances.
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