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Privacy Policy

Iolite Wellness Privacy Policy

Effective Date: January 21st 2026

Iolite Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the ethical standards of the British Columbia Association of Clinical Counsellors (BCACC) and the British Columbia College of Social Workers (BCCSW).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website or counselling services, including teletherapy. By using our services, you consent to the collection and use of information as described here.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • City and province of residence
  • Information submitted through contact or intake forms
  • Billing and payment-related information

b. Personal Health Information

If you engage in counselling services, including teletherapy, we may collect sensitive personal information related to your mental health, wellbeing, and therapeutic goals. This information is collected only as necessary for the provision of counselling services and is treated with the highest level of confidentiality.

c. Website Usage Data

Limited non-identifying information may be collected automatically when you visit our website, such as IP address, browser type, pages visited, and time spent on the site. This information is used solely for website security, functionality, and improvement.

2. Teletherapy and Virtual Counselling Services

Iolite Wellness offers counselling services through secure teletherapy platforms in addition to in-person services.

  • Teletherapy services may involve secure video conferencing, electronic scheduling and communication, and digital record-keeping systems.
  • While reasonable steps are taken to ensure security and confidentiality, electronic communications carry inherent risks.
  • Teletherapy is not suitable for emergency or crisis situations. If you require immediate support, please contact emergency services by dialing 911, or the Fraser Health Crisis Line at 1-877-820-7444.

We take reasonable steps to ensure all technology used complies with privacy, security, and professional standards appropriate for counselling and social work practice in British Columbia.

3. Use of Personal Information

Personal information is used for:

  • Providing counselling and related services
  • Managing appointments and client communication
  • Maintaining clinical records in accordance with ethical and legal requirements
  • Processing payments securely and in compliance with applicable standards
  • Complying with legal, regulatory, and professional obligations
  • Improving services and website functionality

4. Confidentiality and Limits to Confidentiality

Iolite Wellness is ethically and legally obligated to maintain client confidentiality in accordance with BCACC and BCCSW standards. Confidentiality will be breached only in the following circumstances:

a. Risk of Serious Harm (Duty to Warn and Protect)

If there is a reasonable belief of imminent risk of serious harm to yourself or to others, disclosure may be made to appropriate authorities or emergency services to ensure safety.

b. Child Protection Concerns

If there is reasonable suspicion that a child is being abused, neglected, or is otherwise in need of protection, we are legally required to report this information to the appropriate child protection authorities.

c. Legal Requests

If disclosure is required by law, such as through a court order, subpoena, or other lawful request.

d. Client Consent

If you provide informed, written consent authorizing the release of specific information to a designated third party.

In all cases, only the required information will be disclosed, and where appropriate, clients will be informed of the disclosure.

5. Sharing of Personal Information

We do not sell or rent personal information. Personal information may be shared only with:

  • Secure service providers necessary for service delivery (e.g., payment processors)
  • Regulatory bodies, where required by law
  • Emergency services, where necessary to prevent serious harm

6. Data Retention

Client records are retained for purposes such as compliance with professional and legal obligations, clinical analysis, service improvement, and other operational requirements.

7. Security Safeguards

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, misuse, or loss. While we take these measures seriously, no electronic system can be guaranteed completely secure.

8. Your Privacy Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent, subject to legal and professional obligations
  • Ask questions about how your information is collected, used, or disclosed Please note: An administrative fee may apply for certain requests.

Requests can be made by contacting us using the information below.

9. Payments

Payments are processed securely through third-party providers, such as Stripe and JaneApp. Payment methods are kept safe and in line with applicable compliance standards.

10. Third-Party Services and Affiliates

  • Analytics: We may use Google Analytics to understand website usage and improve performance. Google processes data according to its Privacy Policy.
  • Future affiliates or contractors advertised on Iolite Wellness’ website are done so after careful consideration of client needs. Iolite Wellness may receive financial compensation or other payment as a result.

11. Testimonials and Reviews

Testimonials and reviews on the website are from individuals who have shared real-life experiences with Iolite Wellness. Although they reflect real experiences, they do not guarantee similar outcomes for all individuals.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Information